Michal Štrkolec.

Board-appointed and CBI-approved branch manager, with oversight of 100+ colleagues and responsibility for branch governance, operational oversight and escalation. Held alongside my EU controls role.

Working across eight European Investment Operations teams to strengthen controls, clarify ownership and turn operational issues into management action.

• Established first-line assurance reviews and common governance standards across all eight teams.
• Introduced senior-management reporting across 500+ tickets and capacity insights for 100+ employees.
• Identified platform improvements releasing an estimated 880 hours of annual operating capacity.

Led an 11-person function across three jurisdictions, responsible for cash and equity settlement operations exceeding €1bn monthly.

• Led the operational workstream for onboarding and platform migrations totalling €65bn+ in assets under administration.
• Increased automated payment receipt matching to over 80%, reducing manual processing and supporting scale.
• Delivered automation and process improvements that released capacity equivalent to approximately 3 full-time roles.

Temporarily relocated to Helsinki for two years to establish local operational capability, while continuing to lead 10 colleagues across four locations. Supported client migrations exceeding €12bn in assets under administration.

• Strengthened local client relationships through regular visits and workshops, building closer collaboration between operations and client counterparts.
• Developed two Helsinki colleagues into European Process Owner roles through hands-on coaching, training and knowledge transfer.
• Helped embed company culture in the new Helsinki office and improved collaboration across operations and project delivery teams.

Built experience across the investment lifecycle, then established Equity Settlements as a new function and helped develop the EU Cash & Settlements team.